Terms of Service

These terms of service govern the use of HeyOtto (HeyOtto), a service of Digital Genics — the trade name of a Belgian self-employed sole trader. In these terms, « we », « our » and the « provider » refer to this business; the full identification details (trade name, address and enterprise number) can be found on the contact and privacy pages. By creating an account or using HeyOtto, you accept these terms. Please read them carefully.

1. The service

HeyOtto is an AI email assistant for Microsoft 365 and Gmail that sorts incoming email, prepares draft replies in the user's style and tracks tasks. HeyOtto never sends email itself: the mail pipeline has no send function. The user reviews every draft and sends it themselves.

The service is provided « as is » and « as available ». We may add, change or discontinue features to improve or maintain the service.

2. Account & acceptable use

You are responsible for your account, the accuracy of your data and keeping your credentials confidential. You use HeyOtto only lawfully and in accordance with these terms.

• No misuse, reverse engineering, overloading or unauthorised access to the service.
• No use for unlawful, misleading or infringing purposes.
• You ensure that you are entitled to use the connected mailbox and the data processed within it.

3. AI-generated drafts

HeyOtto uses automated and AI technology. Categorisations and draft replies may be incomplete or incorrect. They are suggestions, not advice. As the sender, you remain fully responsible for the content you send and decide yourself whether, when and what to send.

4. Subscription, pricing & payment

Billing and payment are handled via Digital Genics. Prices are charged per user per month, unless otherwise agreed. A trial period is free; after that a paid subscription is required. Subscriptions are cancellable monthly, with the option of annual payment.

We may change, limit or discontinue our prices, plans and features — including any free plan — at any time. A free or trial offer may therefore later become paid or be withdrawn. Price changes to an ongoing paid subscription apply from the next billing period; amounts already paid are not refunded, except where the law mandates otherwise.

Right of withdrawal (consumers)

If you are a consumer, you generally have fourteen days to withdraw from a distance contract. HeyOtto is a digital service that starts immediately at your express request (including the free trial): by starting, you consent to the service being provided during the withdrawal period and acknowledge that your right of withdrawal lapses once the service is fully performed. In practice you will rarely need this: every subscription is cancellable monthly and you start for free.

5. Availability

We aim for high availability but do not guarantee uninterrupted or error-free operation, unless a separate SLA (Enterprise) expressly provides for it. Maintenance, updates, outages at third parties (including Microsoft, Google, AI providers) or force majeure may temporarily affect the service.

6. Limitation of liability

To the extent permitted by law, our liability is limited to direct damages and to at most the amount you paid for the service in the twelve months before the event giving rise to the damage.

We are not liable for indirect or consequential damages, including loss of profit, revenue, clientele, data or goodwill, missed opportunities, or damage from incorrect, missed or late-sent email.

These limitations do not apply to liability that cannot lawfully be excluded or limited, such as in the event of our wilful misconduct or gross negligence, personal injury, or mandatory provisions of consumer and data-protection law.

7. Indemnification

You indemnify us against third-party claims arising from your use of the service, the content you send, or a breach of these terms or of applicable law.

8. Data & privacy

The processing of personal data is governed by our privacy statement. For mailbox content we act as a processor on behalf of your organisation; our data processing agreement applies. You remain responsible for the lawfulness of the data you have processed through HeyOtto.

9. Intellectual property

The software, the HeyOtto brand and all underlying intellectual property belong to Digital Genics or its licensors. You receive a non-exclusive, non-transferable right of use for the duration of your subscription. Your own content remains yours.

10. Term & termination

You can cancel your subscription at any time; it ends at the close of the current period. We may suspend or terminate access in the event of non-payment or a serious breach of these terms. On termination you can delete your environment; your data is then deleted with it.

11. Changes, governing law & competent court

We may amend these terms; the current version is always on this page. We will notify you of significant changes. Belgian law applies to this agreement. Disputes fall under the jurisdiction of the courts of the district of the provider's registered seat, without prejudice to consumers' mandatory rights.

Questions about this text or your data? Email privacy@heyotto.eu. HeyOtto is a product of Digital Genics.