Using AI for your business email — safely and GDPR-proof

AI and confidential email: at first glance it feels like a tension. It's fair to wonder what happens to your data. Here's what to watch for — and how to use AI safely for business mail.

Where does your data live?

The key question isn't whether a tool uses AI, but where your data is processed. Choose a provider that hosts within the EU and complies with the GDPR. HeyOtto runs on European infrastructure; your data doesn't leave Europe.

Who can access it?

A good assistant works inside your mailbox, not around it. HeyOtto only gets the access needed to sort and prepare drafts, and never sends anything itself. Every reply passes through you before it goes out — professional secrecy and final responsibility stay with you.

Is your mail used to train AI?

A fair concern. Ask every provider explicitly. At HeyOtto, your messages are used to help you — not to train models for others.

In short

• EU hosting and GDPR compliance as the baseline.
• Minimal access: only what's needed.
• No automatic sending — you stay in control.
• Your email doesn't train models for third parties.

Using AI safely isn't about trusting nice promises, but about asking the right questions. Ask them — and choose a tool that gives the answers in black and white.