Troubleshooting

Mail comes in wrong (for example as spam) or without subject and sender

This affected mailboxes connected during a certain period: new mail was fetched empty and therefore sorted wrong. This is fixed, and your mailbox repairs itself automatically at the next sync — you don't have to reconnect anything.

Want to fix already-received mail right away? Go to Categories and click “↻ Re-sort everything”. HeyOtto then re-fetches the content of your existing inbox and re-categorizes everything. This can take a while for a large inbox.

An email is in the wrong category

Open the mail and use the “move to” buttons at the top of the reading pane to put it in the right category. Want HeyOtto to sort such mail differently from now on? Then adjust the AI instruction or the rules of that category under Categories.

New mail doesn't appear

HeyOtto syncs automatically in the background. Check under Integrations whether your mailbox is still connected; if there's an error, reconnect the mailbox. You can also sync manually there.

HeyOtto isn't creating drafts

Drafts are only created for categories where that's enabled (and never for noise). Check under Categories whether “Creates drafts” is on for the right category. On the Connect plan you also need your own AI key (Admin → AI & model).