Categories

Decide for yourself how HeyOtto organizes your email — with numbered categories and subcategories.

The default structure

HeyOtto starts with seven numbered categories, each with subcategories: 1 To reply, 2 For info (FYI), 3 Meetings, 4 Finance, 5 Newsletter / Marketing, 6 Notifications and 7 Spam. The numbers make sorting easy to follow.

Customize yourself

  1. Go to Categories in the sidebar.
  2. Click Edit next to a category, or + New category.
  3. Give a name, colour and an AI instruction in plain language (e.g. "emails from existing customers — reply in a friendly tone and with a next step").
  4. Turn on Creates drafts on if HeyOtto is allowed to prepare a reply for this category.
HeyOtto learns as you go: if you correct a category, it takes that into account.

Next: Drafts & replies →